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Healey Threads Privacy Policy

This Privacy Policy explains how Healey Threads ("we," "us," "our") collects, uses, and shares information when you purchase an item from our shop (https://www.HealeyThreads.com), contact us, or use our services through related sites and services.

By purchasing from Healey Threads or interacting with us, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

We may update this Privacy Policy periodically. Any changes will be posted with a revised date at the top of this page.

This policy does not apply to third-party practices we do not control services accessed through third parties. Please refer to the third parties Privacy Policy for further details.

Information We Collect

To process your order, you must provide certain information, such as your name, email, postal address, payment information, and order details. Additional personal information may be collected if you contact us directly.

Why We Need Your Information and How We Use It

We collect and use your information for several purposes, including:

  • Fulfilling your order, resolving disputes, or providing customer support;

  • When you provide consent (e.g., subscribing to our mailing list);

  • To comply with legal obligations (e.g., tax laws);

  • For legitimate business interests (e.g., improving our services), as long as those interests are not overridden by your rights.

Information Sharing and Disclosure

We take your privacy seriously and share your personal information only under limited circumstances:

  • With third parties to provide our services and comply with third policies;

  • With trusted third-party service providers (currently none, but we may engage them in the future) to perform essential shop functions;

  • In the event of a business transfer or merger, where your information may be part of the transaction;

  • To comply with legal obligations or to protect the rights and safety of our customers.

Data Retention

We retain your information only as long as necessary to provide our services or comply with legal requirements. Typically, we keep your data for five years.

International Data Transfers

If we transfer your data outside the EU, we rely on legal mechanisms like Privacy Shield (for services such as Google Cloud) to ensure your data is protected.

Your Rights

If you reside in certain territories, including the EU, you have rights regarding your personal data, including:

  • Access: Request a copy of the information we hold;

  • Change/Delete: Modify or request the deletion of your data, except where required by law;

  • Object: Object to data processing based on our legitimate interests;

  • Complain: File a complaint with your local data protection authority if you have concerns.

How to Contact Us

For privacy-related concerns, you can reach us at submit@Healeythreads.com or by mail at 250, H. St., #511, Blaine, Washington, 98230.

For EU residents, Healey Threads is the data controller responsible for your personal information.

Healey Threads Terms of Service & Refund Policy

Terms of Service

Welcome to Healey Threads! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before using our services.

1. General

  • Healey Threads reserves the right to update, modify, or replace these Terms of Service at any time. Changes will be effective immediately upon posting.

  • By using our site, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Products and Services

  • Healey Threads provides high-quality, custom-designed apparel, mugs, and accessories.

  • All product descriptions and images are provided as accurately as possible; however, slight variations in color or design may occur due to differences in screen displays or production processes.

3. Payments and Pricing

  • All prices are displayed in USD unless otherwise stated.

  • We accept major credit cards, PayPal, and other payment methods as listed at checkout.

  • Taxes and shipping fees will be calculated at checkout.

4. Shipping and Delivery

  • Orders are typically processed within 2-5 business days. Shipping times vary depending on the destination and selected shipping method.

  • Healey Threads is not responsible for delays caused by shipping carriers or customs clearance.

5. Intellectual Property

  • All content, designs, and images on Healey Threads are the intellectual property of Healey Threads and may not be copied, reproduced, or used without written permission.

6. User Responsibilities

  • You agree to provide accurate, current, and complete information when placing an order.

  • You are responsible for maintaining the confidentiality of your account details and preventing unauthorized access.

7. Limitation of Liability

  • Healey Threads is not liable for any indirect, incidental, or consequential damages arising from the use of our site or products.

Refund Policy

1. Returns and Refunds

  • Custom and Personalized Items: Due to the nature of custom designs, these items are non-returnable and non-refundable unless there is a defect or error on our part.

  • Non-Custom Items: Items must be returned within 30 days of delivery in their original condition and packaging.

2. Damaged or Defective Products

  • If your item arrives damaged or defective, please contact us within 7 days of receipt. Include your order number and clear photos of the issue.

3. Refund Process

  • At Healey Threads, we take pride in the custom nature of our products. Please note that all sales are final.

  • If you encounter any issues with your order, please reach out to us, and we’ll be happy to assist you in resolving any concerns. Unfortunately, we do not accept returns or exchanges due to the personalized nature of our items.

  • Thank you for understanding!

4. Exchanges

  • Exchanges are only available for defective or damaged items. Please contact us to arrange an exchange.

5. How to Contact us

By using Healey Threads, you agree to these Terms of Service and Refund Policy. For any questions or concerns, please contact us at [submit@HealeyThreads.com].

Last updated: [01/01/2025]

©2024-HealeyThreads.com

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